Shipping Policy

Ngan Anh Phat Co., Ltd. is committed to providing fast and reliable delivery services to our valued customers nationwide.

1.  Scope of Application

The shipping service applies to orders placed through the following channels:

• • Official Website
  • Fanpage / E-commerce platforms
  • Email Orders
  • Direct contact via Hotline/Phone number

Note: This policy does not apply to customers who purchase and receive goods directly at the company’s office/headquarters.

2.  Shipping Method

Orders will be safely delivered to the address provided by customers through cooperation with reputable third-party shipping partners.

3.  Order Processing Procedure

4.  Shipping Fees

Shipping fees are calculated based on the rate of the third-party shipping unit and depend on the following factors:

• • Delivery Location: Geographic distance.
  • Size & Weight: Actual weight and volumetric weight of the package.

Fee Notification: Our staff will inform customers of the exact shipping fee when confirming the order.

5.  Estimated Delivery Time

The standard delivery time is 3–7 working days, starting from the order confirmation date, or as otherwise agreed upon between Ngan Anh Phat and the customer.

Ngan Anh Phat strives to ensure on-time delivery. However, delivery time may be extended in the following unforeseen circumstances:

• • Customer-related reasons: Delivery staff cannot reach the recipient, or the customer is absent at the delivery address.
  • Incorrect information: The delivery address provided is inaccurate or difficult to locate.
  • Force majeure events: Natural disasters (storms, floods, landslides, etc.) or pandemics.
  • Sudden surge in orders: Exceptionally high order volume at certain times.
  • Partner-related issues: Delays from shipping partners or suppliers (late warehouse arrival).

6.  Order Support & Contact

Ngan Anh Phat is dedicated to providing the best delivery experience.

If you have any questions about the Shipping Policy, need to check the status of your order, or encounter any issues during delivery, please contact our Customer Support Department:

• • Support Hotline: (+84) 2513 857 563
  • Email: sales@ngananhphat.com

Ngan Anh Phat’s Commitment:

We are committed to resolving all shipping-related issues promptly and transparently, ensuring maximum benefits for our customers. Your satisfaction is always our top priority.